The Problem
SOC teams lose 20–40 minutes per incident on unstructured intake:
- Analysts ask different follow-up questions every time
- Severity classification is inconsistent across team members
- Incident summaries get written manually, introducing errors
- No branching logic = flat forms that collect irrelevant data
The Solution
A smart branching wizard that:
- Asks only relevant follow-up questions based on prior answers
- Stores all answers in one unified state object
- Auto-classifies urgency (Critical / High / Medium / Low)
- Generates a pre-filled incident summary ready for ticket creation
How It Works
Answer: "Endpoint affected"
→ Next Q: "Is the endpoint isolated?"
→ Yes → Medium priority + containment playbook
→ No → Critical priority + immediate isolation runbook
Best Fit For
- MDR providers standardizing analyst intake
- SOC-as-a-Service firms serving multiple clients
- MSSPs building consistent triage workflows