A real-time business hours and emergency availability component for cybersecurity firm websites. Detects current day and time, renders open/closed/after-hours states, and routes prospects to the correct escalation path automatically.
The Problem
MDR and SOC-as-a-Service providers handle both standard inquiries and active incident escalations. Without clear availability signaling:
- Prospects during incidents don't know whether to call, email, or wait
- After-hours emergency contacts get buried in standard contact forms
- Sales inquiries and P1 escalations land in the same queue
The Solution
A client-side availability checker that:
- Reads current day and time from the browser
- Compares against a local business hours config object
- Renders three distinct states: Open, Closed, After-Hours Emergency
- Swaps CTA dynamically: "Book a Call" / "Leave a Message" / "Trigger Emergency Escalation"
Use Cases
- MDR firms routing after-hours incident reports to on-call analysts
- SOC-as-a-Service providers displaying 24/7 emergency vs. standard contact paths
- GRC consultancies managing client expectations around assessment availability
- MSSPs reducing P1/P2 escalation confusion for managed clients
Impact
- Removes routing ambiguity during active incidents
- Reduces after-hours missed escalations
- Separates emergency and standard inquiry pipelines without manual ops involvement
Built by Kunsh Tanwar | [email protected] | ETXcyberops
