A voice-first scheduling agent for cybersecurity firms. Handles inbound calls, collects engagement details, and confirms bookings — without a human scheduler.
The Problem
Security firms miss qualified leads after hours. Prospects land on a website, want to book a pentest scoping call or IR retainer intake, and hit a contact form. That form goes cold. No booking. No revenue.
Human schedulers cost $40K-70K/year and don't work 24/7.
The Solution
A Vapi voice agent with 3 structured tools:
- bookAppointment: Captures name, date, service type,
- rescheduleAppointment: Validates reference ID, updates
- cancelAppointment: Confirms identity, removes event,
Each tool fires a structured n8n webhook. n8n handles calendar logic and returns a clean confirmation string. Agent reads it back to the caller verbally.
Use Cases
- MDR/SOC: IR retainer intake and scoping call booking
- Offensive Security: Pentest kickoff and recon briefings
- GRC: Compliance review intake and audit scheduling
- Cloud Security: CSPM assessment scoping calls
Tech Stack
- Vapi (voice agent, tool calling)
- n8n (webhook orchestration, calendar logic)
- Cal.com (availability management)
- Google Calendar (event sync)
- OpenAI GPT-4o (model)
Target Audience
Security founders and ops managers at $1M-$50M firms running outbound or inbound sales motions who need intake automation without hiring SDRs.
Impact
- 24/7 booking coverage: 0 SDR hours required
- Structured data captured on every call
- Average scheduling cycle reduced from 2 days to 4 min
