Multi-Agent Intent Router for Cybersecurity Firms

The Problem

Cybersecurity firms lose inbound client opportunities because one chatbot or one inbox handles everything: new prospect questions, active client support issues, and general security queries all land in the same place. The result: slow responses, misrouted requests, and a support team answering sales questions.

The Solution

A three-layer AI agent system where a Main orchestrator classifies user intent on the first message and delegates to the right specialist immediately:

• Sales Agent: Handles new prospect queries, service questions,

pricing, and capability exploration

• Support Agent: Handles existing client issues, incident triage,

technical escalations, and onboarding friction

• General Agent: Handles security awareness questions, vendor

comparisons, and undefined queries

The Main agent never responds to end users directly. It detects, decides, and delegates. Each sub-agent stays strictly in its lane.

Use Cases for Security Firms

• MDR/SOC providers handling multi-client inbound at scale
• GRC consultancies separating compliance inquiries from support tickets
• Any cybersecurity firm with a website or client portal needing

24/7 intake without a human on standby

Impact

• Eliminates manual query triage
• Routes intent in under 2 seconds
• Each specialist agent stays scoped: no hallucinated role crossover
• Scales to unlimited concurrent conversations

Built by Kunsh Tanwar | ETXcyberops | [email protected]